If a customer contacts you with a complaint, it is in your business’s interest to resolve the problem as quickly as possible. You don’t want it to escalate to a big dispute.
Having all customer details, including past communications and orders, quickly and easily available usually allows rapid investigation and resolution of the problem.
Bonsai ERP ™ can track all communications and orders for a customer, and make them available in one place for quick access. If desired, Bonsai ERP ™ can be configured to print all communications with one or two clicks, easily providing printed copies should the dispute unfortunately escalate to involve third parties such as mediators, banks or credit card companies.